ConnectEast Todd

"Working with NGIS and the CARTO platform has made our day-to-day work more safe and efficient. We’ve overcome field challenges relating to asset identification and ensuring works are reported correctly."

ConnectEast Todd

Todd Munro,
Asset Management Systems Coordinator at ConnectEast

  • icon The Client


    ConnectEast owns and operates the 39km EastLink toll road, Melbourne’s fastest and most delay-free freeway. The company has been awarded a 5 star ESG sustainability rating for six consecutive years by GRESB, and is considered one of the world leaders in sustainable transport infrastructure.

  • icon The Challenge

    Upgrading from a paper-based method of asset management

    Part of ConnectEast’s responsibility as a public infrastructure operator is to service the road and its assets regularly to ensure high safety standards, continual traffic flow and valued public amenity. ConnectEast was looking to upgrade from a paper-based method of asset management. With this somewhat outdated system, documents were scanned and saved or transcribed into the system manually, or in the case of photos, uploaded. The ConnectEast team found this process to be inefficient and time-consuming.

  • icon Results

    Using Location Intelligence for better day-to-day maintenance

    To overcome these challenges, NGIS was contracted to build a Location Intelligence solution based on map visualizations of the assets belonging to ConnectEast. Our team of geospatial analysts was able to deliver a solution for ConnectEast, whereby office staff, field service technicians and maintenance crews are able to access asset and work order information. The map visualization, developed using the CARTO platform, leverages valuable Location Intelligence to physically identify all assets using GPS data, each identified by a unique asset number. The desktop and mobile application feature a search function, allowing assets to be searchable on the map. This approach helps to eliminate any confusion about what asset has required work or unplanned maintenance. ConnectEastmap

  • icon Why CARTO?

    CARTO’s leading Location Intelligence technology and expertise of the NGIS team

    NGIS is a CARTO reseller in Australia and New Zealand and has a team of skilled developers and GIS analysts. This means NGIS is able to provide support, licensing and application development to bring CARTO’s functionality into business projects, all in-house. ConnectEast opted for using the solution thanks to the combination of CARTO’s technology and the expertise of the NGIS team. Together, they demonstrated that with a focused use case, spatial data and analytics can accelerate digital transformation and lead to significant operational improvements.

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