Hey! This content applies only to previous CARTO products

Please check if it's relevant to your use case. On October 2021 we released a new version of our platform.
You can learn more and read the latest documentation at docs.carto.com

Questions  /  Your Account & Plan  /  Manage your Account

What happens after my account expires?

Understand what happens after your CARTO account expires.

Your Free Account with CARTO lasts for 12 months. After expiration, when you attempt to log into your account, you will see a message like this:

Unpublished maps

What does a locked account mean for you?

When your account locks, you will not be able to access your data or maps. Any externally facing Builder links that you shared will no longer work. Any CARTO.js or CARTO VL apps that you have made will no longer function. Any API workflows you have set up will no longer work.

Your data will still exist in CARTO for the next 90 days. In order to reactivate your account and restore your service, you will need to select the option to add a payment method and upgrade to our Individual Plan. Once you have done this, you will be on a paid plan billed monthly or annually.

If you choose not to enter a payment method before the 90-day period your account and all the data associated with it will be deleted. CARTO cannot recover accounts or any data once these have been deleted.

FAQ

:ballot_box_with_check: Read this article to learn how to download your data and maps from your account.

:ballot_box_with_check: If you are a student, please contact support@carto.com.